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How to plan a business website before design begins

A practical framework for goals, audiences, content, features and ownership.

Start with the business decision

Define the decision or action the website should help a visitor make. This keeps navigation, content and calls to action focused.

Map the minimum useful content

List the questions a serious customer needs answered before contacting, booking or buying. Build the first release around those needs.

Plan ownership early

Decide who approves content, who updates the site and how performance will be reviewed after launch.